Otter AI vs Chorus AI

Professionals are finding new ways to capture and organize information with advanced note-taking tools. For financial experts and those handling sensitive data, the stakes are high. The right tool must offer more than convenience — it needs top-notch privacy and accuracy.

Two popular options are Otter AI and Chorus AI. Both offer powerful features, but they cater to different needs. If you’re looking for a reliable note-taker, understanding how they compare is essential.

Let’s see how they stack up.

Otter AI vs Chorus AI: Quick Comparison

Otter AI

Chorus AI

Transcription accuracy

Transcribes audio from meetings, lectures, interviews, and more

Captures, transcribes, and analyzes your meetings as they happen.

Speaker identification

Automatically identifies and labels different speakers in a recording

Identifies separate speakers for multiple joinings

Audio and video support

Yes

Yes

Time stamping

Yes

Yes

Integration options

Integrates with various video conferencing platforms like Zoom

Chorus works smoothly with popular CRMs like Salesforce, Gainsight, HubSpot, and Microsoft Dynamics.

Mobile app availability

App Store and Google Play

App Store and Google Play

Pricing

Flexible pricing

Expensive

What Is Otter AI?

Otter AI is a voice-to-text transcription tool powered by artificial intelligence. Launched in 2016 and based in the United States, Otter captures spoken words from audio feeds and quickly converts them into text. The app lets you read, highlight, and copy the transcription in real time.

Beyond simple transcription, Otter AI offers several features to enhance how you capture and manage conversations:

• You can use the Otter mobile app to record your thoughts or interviews on the go.
• It supports uploading audio or video files, turning spoken content into written text.
• With OtterPilot, the app can automatically join video meetings and transcribe everything said.

Since Otter handles a lot of sensitive information, it offers privacy features like SOC 2 Type 2, GDPR, CCPA, and VPAT compliance. Still, users should be mindful when connecting the app to conversations involving confidential data.

Who Uses Otter AI?

Otter AI serves a wide range of users who need quick and accurate transcription:

• Students: Capture lecture notes and transcribe study materials.
• Journalists and Writers: Transcribe interviews with time stamps and speaker identification.
• Content Creators: Turn conversations into captions, subtitles, and social media content.
• Customer Service Teams: Analyze interactions to improve service quality.
• Business Professionals: Record meetings, take notes, and assign action items automatically.
• Recruiting Teams: Summarize and transcribe job interviews efficiently.

Pros:

• Free trial plan available
• Works with both recorded files and live meetings
• Accessible via web browser and mobile app
• Offers transcription editing and team collaboration tools

Cons:

• Struggles with accuracy on complex audio
• Sometimes fails to detect sentence breaks properly
• Supports only English (UK and US)
• Priced higher than some competitors

What Is Chorus AI?

Chorus AI, part of ZoomInfo, is a cloud-based conversation intelligence platform built to analyze sales calls, meetings, and emails. Using advanced AI and machine learning, it captures and transcribes conversations while offering insights that help sales teams improve their performance.

Chorus AI goes beyond simple transcription with a range of powerful tools:

• Automatic Recording: It integrates with popular communication tools to capture audio and video calls automatically.
• Real-Time Transcription and Analysis: Calls are transcribed in real time, with AI identifying key topics, engagement levels, and important questions.
• Insight Generation: Chorus tracks talk ratios, sentiment, competitor mentions, and compliance risks, helping teams spot winning sales tactics and areas for improvement.
• Coaching and Strategy: Sales leaders use these insights to train their teams, adapt their strategies, and boost overall performance.

Who Uses Chorus AI?

Chorus AI is designed primarily for sales-focused teams, especially in high-tech, SaaS, and enterprise businesses:

• Sales Representatives: To sharpen their techniques and better understand customer needs.
• Sales Managers: For coaching and tracking team performance.
• Customer Success Teams: To improve client satisfaction and ensure service compliance.
• Marketing Teams: To refine messaging based on real customer feedback.

Pros:

• Real-time conversation analysis helps teams adjust their approach on the spot.
• Advanced AI delivers deep insights on sentiment, buyer signals, and conversation patterns.
• Integration with ZoomInfo’s vast B2B database enhances lead qualification and customer insights.
• Coaching tools provide real examples for more effective team training.
• Deal execution features track key commitments and next steps mentioned in calls.

Cons:

• Integration with existing CRM systems can be time-consuming and complex.
• The platform has a steep learning curve due to its rich features and analytics.
• Pricing may be too high for smaller businesses or startups.

Key Features Comparison

When choosing between Otter.ai and Chorus.ai, it helps to see how their features stack up side by side. Here’s a detailed breakdown of what each platform offers, so you can find the right fit for your needs.

Transcription

Both Otter.ai and Chorus.ai offer AI-powered transcription, but they take different approaches and cater to distinct needs. Let’s break down how each one handles transcription and what sets them apart.

Otter.ai Transcription

Otter.ai stands out for its flexible and detailed transcription capabilities:

• Real-time transcription: Converts speech to text instantly during live meetings and events.
• File support: Transcribes audio and video files, with formats like MP3, WAV, and MP4.
• Speaker identification: Differentiates between speakers by recognizing unique voice patterns.
• Custom vocabulary: Lets you add specific terms to improve transcription accuracy.
• Collaboration features: Allows comments, edits, and shared access to transcripts.
• Export options: Saves transcripts in multiple formats like .txt, .pdf, and .docx on paid plans.

Chorus.ai Transcription

Chorus.ai focuses on sales-focused transcription and analysis:

• Real-time call transcription: Automatically captures and transcribes sales calls as they happen.
• AI-powered analysis: Identifies key topics, engagement metrics, and action items from calls.
• Unlimited transcription: No cap on the number of calls you can transcribe.
• Integration with CRM tools: Syncs call transcripts directly with platforms like Salesforce and HubSpot.

While both tools offer powerful transcription, Otter.ai excels in versatility and collaboration, while Chorus.ai specializes in sales performance insights.

Meeting Recording

When it comes to capturing meetings, both Otter.ai and Chorus.ai offer recording features — but they handle it differently. Let’s take a closer look.

Otter.ai Meeting Recording

Otter.ai keeps things simple and focused on audio:

• Live audio recording: Captures meeting audio in real time for later review.
• OtterPilot: A smart meeting assistant that automatically joins scheduled meetings and transcribes them in real time.
• Playback control: Listen at different speeds, from 0.5x to 3x.
• Audio quality: Recordings are clear but saved in MP3 format, which can sound a bit compressed.
• Separate audio and transcript: Editing the transcript doesn’t affect the original audio file.
• Audio-only recording: Otter.ai doesn’t capture video, which may be a drawback for visual presentations.
• Easy sharing: Share audio files independently or alongside the transcript.

Chorus.ai Meeting Recording

Chorus.ai focuses on capturing sales calls with a few specific limitations:

• Audio from conference lines: Only records audio from the conference platform linked to the calendar event.
• Selective capture: If a participant calls in from a separate device, like a phone, only the rep’s voice is recorded.
• Reliable reference: Recordings help teams verify details and maintain consistency in follow-ups.

While both tools offer audio recording, Otter.ai provides more flexibility with playback and sharing, while Chorus.ai aligns its recording capabilities closely with sales workflows.

Collaboration Features

When it comes to working together, both Otter.ai and Chorus.ai offer tools designed to keep teams on the same page — but they take slightly different approaches. Let’s break down how they stack up.

Otter.ai Collaboration:

Otter.ai makes teamwork simple and interactive:

• Real-time Otter Chat: Team members can discuss meetings as they happen, ask questions, and get AI-generated answers.
• Shared Transcripts: Easily share meeting notes so others can view, edit, and collaborate.
• Interactive Comments: Add highlights, comments, and notes directly on the transcript for clear and organized feedback.

Chorus.ai Collaboration:

Chorus focuses on post-meeting insights and collaboration:

• Transcript Sharing: Share call summaries and transcripts with teammates for review.
• Speaker Identification: Automatically tags speakers, making it easy to follow conversations.
• Annotations: Add notes and context to specific parts of the transcript, helping teams align on key takeaways.

Both platforms make collaboration easy, but Otter’s real-time chat gives it an edge for live discussions and instant feedback.

Pricing And Plans

When it comes to cost, Otter.ai and Chorus.ai take very different approaches. Let’s break down their pricing structures so you can see which one fits your budget and needs.

Otter.ai Pricing:

Otter.ai keeps its pricing straightforward with clear plans:

• Free Plan: Great for light users.
• 300 transcription minutes per month
• 30-minute session limit
• Up to 3 audio or video file imports
• Integrations with Zoom, MS Teams, and Google Meet
• Access to Otter AI Chat
• Pro Plan: $17 per seat per month
• 1,200 monthly transcription minutes
• 90-minute session limit
• Import up to 10 audio or video files per month
• Business Plan: $40 per user per month
• 6,000 monthly transcription minutes
• Up to 4-hour sessions
• More robust collaboration and admin features

Chorus.ai Pricing:

Chorus.ai uses a custom pricing model based on your team’s needs:

• Flat Fee: Starts at $8,000 per year for 3 seats (about $667/month)
• Additional Seats: $1,200 per user per year ($100/month per user)
• Contract Length: Pricing may vary based on contract duration
• All Integrations Included: No extra charges for integrations

For larger teams, costs scale quickly:

• 10 Users: $16,400 per year ($1,367/month)
• 75 Users: $94,400 per year ($7,867/month)

Which One’s Right for You?

Otter.ai offers more affordable, flexible monthly plans — perfect for individuals or small teams. Chorus.ai’s pricing works better for larger teams that need customized solutions and advanced features.

Which One Should You Choose?

Both Otter.ai and Chorus.ai bring strong features to the table, but the right choice depends on what you prioritize. Let’s break it down.

Why Choose Otter.ai:

Otter.ai stands out for its transcription quality and affordability. If your main focus is capturing clear, accurate text from your meetings, Otter.ai does the job well — especially at a lower price point.

• Real-time transcription: Otter.ai scores 8.6 for live transcription, making it great for immediate note-taking.
• Speech-to-text accuracy: With a score of 8.8, Otter.ai excels at capturing conversations with impressive clarity.
• Budget-friendly: Its lower pricing makes it accessible for individuals and smaller teams.

However, Otter.ai only supports English and doesn’t offer unlimited transcription unless you’re on the Enterprise plan.

Why Choose Chorus.ai:

Chorus.ai takes the lead when it comes to advanced features and sales-focused insights. If you’re looking for a tool that goes beyond transcription to support team collaboration and sales strategy, Chorus.ai has the edge.

• Call recording quality: Chorus scores 9.3 for its clear and reliable audio recordings.
• Automated note-taking: With a score of 8.9, Chorus turns conversations into actionable insights, perfect for sales teams.
• Seamless CRM integration: Chorus integrates smoothly with sales tools, earning a score of 8.7 for its robust connectivity.

That said, Chorus’s pricing is higher and requires a custom quote, which may be a drawback for smaller businesses.

In short, choose Otter.ai if you want affordable, high-quality transcription with real-time capabilities. Go with Chorus.ai if you need powerful sales insights, superior call recording, and strong CRM integration — and are willing to pay for it.

Final Thoughts

When it comes to Otter.ai vs. Chorus.ai, the best choice really depends on your needs and budget. Otter.ai is perfect if you want accurate, real-time transcription at an affordable price. It’s simple, easy to use, and great for individuals or small teams focused on clear meeting notes.

On the other hand, Chorus.ai offers more advanced features tailored for sales teams. Its high-quality call recordings, automated insights, and seamless CRM integration make it a powerful tool — but with a higher price tag.

That said, if security is your top priority — especially when dealing with sensitive financial data — Knapsack’s AI Note Taker stands out. Designed for financial experts, portfolio managers, and investment professionals, Knapsack provides a private and secure solution that minimizes the risk of data leaks.

Ultimately, choosing the right tool depends on what matters most: affordability, advanced features, or top-tier security.